bh999app Privacy Policy

1 Introduction

bh999app ("we", "our", "platform") provides a trusted online casino and betting service for players in Bangladesh. This Privacy Policy ("Policy") describes in detail how your personal information is collected, used, stored, and kept secure when you use the bh999app website and related services.

By using our services, you are considered to have agreed to the terms of this Policy. If you do not agree with any term, please refrain from using the services. We may update this Policy from time to time and will notify you appropriately of any changes.

Read this Privacy Policy together with the Terms and Conditions and Responsible Gaming policy. bh999app provides services only to individuals aged 21 or older.

2 What Information We Collect

bh999app collects various types of information to operate and improve its services. This information can be divided into the following categories:

Personally Identifiable Information:

• Full name, date of birth, and nationality
• Active email address and contact details
• National ID or passport number (for KYC verification)
• Current address and postal code

Financial and Transaction Information:

• bKash, Nagad, or Rocket account numbers (for deposits and withdrawals)
• Transaction history, amounts, and timestamps
• Deposit and withdrawal documentation

Technical and Usage Information:

• IP address, device identity, and browser information
• Site access times, page view history, and session duration
• Information obtained from cookies and similar tracking technologies
• Betting and gaming activity logs

3 How Information Is Collected

We collect information in the following ways:

• Directly Provided: Information you provide yourself during account registration, completing KYC verification forms, or contacting the support team.
• Automatically Collected: Technical information automatically collected through cookies, web beacons, and log files while you use our website and services.
• From Third Parties: Information received from identity verification services and financial transaction processors.

4 How We Use Information

bh999app uses collected information only for the legitimate purposes listed below:

• Account Management: Ensuring registration, login verification, and account security.
• Financial Transactions: Processing deposits, withdrawals, and bonus payments.
• KYC and Compliance: Age verification (21+), identity confirmation, and anti-money laundering.
• Customer Service: Providing support via 24/7 live chat and resolving complaints.
• Service Improvement: Analysing user experience and improving platform quality.
• Security: Fraud detection, account protection, and prevention of cyber threats.
• Responsible Gaming: Monitoring gaming behaviour to identify problematic patterns and provide necessary support.
• Communications: Sending important service updates and account-related notifications.

We do not sell or rent your personal information. Your consent will be obtained before sending marketing communications.

5 When Information Is Shared with Third Parties

bh999app may share your information in the following limited circumstances:

• Payment Processors: The minimum necessary information is shared to complete transactions through bKash, Nagad, and Rocket.
• Identity Verification Services: With authorised third-party service providers to complete the KYC process.
• Game Software Providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other providers may receive session information necessary for operating games.
• Legal Obligations: To comply with a valid court order, regulatory authority request, or law enforcement demand.
• Business Transfers: With a successor entity in the event of a merger or acquisition, subject to the terms of this Policy.

We have data processing agreements with all third-party providers that ensure appropriate protection of your information.

6 Cookies and Tracking Technologies

bh999app uses cookies and similar technologies to improve its services. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for login sessions, security verification, and core platform functionality. Disabling these will prevent the site from working properly.
• Functionality Cookies: To remember your language preferences, display settings, and other customisations.
• Analytics Cookies: To collect aggregate information about site usage and improve services.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some bh999app services.

7 Security Measures

bh999app takes the highest-standard technical and administrative measures to protect your personal information:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Your information is stored in encrypted form in secure data centres.
• Access Controls: Only authorised personnel can access your information on a need-to-know basis.
• Regular Audits: System security is regularly tested and updated.
• Two-Factor Authentication: An additional security layer is available to protect your account.
• Real-Time Transaction Monitoring: Automated alerts are triggered when suspicious activity is detected.

While we strive to maintain the highest level of security, no transmission of information over the internet is entirely risk-free. We ask you to keep your login credentials confidential and to report any suspicious activity immediately.

8 How Long Information Is Kept

bh999app does not retain your information longer than necessary. Retention periods are determined by the type of information:

• Account Information: For as long as the account is active and for a minimum of five years after closure (for legal compliance).
• Financial Transaction Records: Up to seven years in accordance with applicable law.
• KYC Documents: For at least five years after account closure.
• Technical Logs: Typically 90 days, but may be longer if required for a security investigation.
• Customer Service Communications: Up to three years after the issue is resolved.

Once the defined period has ended, information is securely deleted or anonymised so that your identity cannot be identified.

9 Your Data Rights

bh999app respects the following rights regarding your information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information where there is no legal obligation to retain it.
• Right to Restrict Processing: The right to object to the processing of your information in certain circumstances.
• Data Portability: The right to receive your information in a structured, machine-readable format.
• Withdrawal of Consent: The right to withdraw consent for marketing communications at any time.

To exercise these rights, please contact our support team. We will respond to your request within 30 business days. Please note that certain information related to KYC verification must be retained by law.

10 Information Relating to Children and Minors

bh999app strictly does not provide services to anyone under the age of 21 and does not collect any information from them. We verify age at the time of account registration.

If we become aware that information from a minor has been inadvertently collected, that account will be closed immediately, the information will be deleted, and the process of returning any deposited funds will begin.

If an underage member of your family attempts to open an account on this platform, please contact us immediately.

11 Changes to This Policy

bh999app may update this Privacy Policy from time to time to improve services, reflect legal changes, or meet business needs. For significant changes:

• A notification will be sent to your registered email address.
• The updated policy will be published on the website with the effective date noted.
• For major changes, your consent may be requested at your next login.

Continued use of the services after a change takes effect will be considered your acceptance of the new policy. It is your responsibility to check this page regularly for policy updates.