bh999app Terms and Conditions

bh999app is an online gaming and betting platform operated for Bangladeshi players. These terms and conditions ("Terms") govern the use of the bh999app website and all associated services.

These Terms apply whenever a user visits the bh999app website, creates an account, plays games, or uses any service. We operate our platform in compliance with the applicable laws and regulations of Bangladesh.

1.1 Definitions

• "Platform" — All digital services including the bh999app website and application.
• "User" — Any person who accesses or completes registration on the platform.
• "Account" — A personal user profile created through registration.
• "Balance" — The amount of money deposited in the account.
• "Bonus Funds" — Additional funds provided as a promotional offer.

1.2 Scope of Services

bh999app provides the following services: sports betting (including cricket and football), online casino games, fishing games, slot machines, and live casino. These terms apply equally to all of the above services.

To be eligible to use the platform, a user must meet the following conditions:

• The user must be at least 21 years of age.
• The user must create an account in their own name and for their own use.
• All information provided must be true, accurate, and up to date.
• Registering using another person's identity is strictly prohibited.
• The user must not be subject to any active ban or restriction.

2.1 Age Verification Process

bh999app may at any time request that a user submit reliable documents to verify their age and identity. Failure to provide the required documents may result in the account being temporarily suspended.

If there is reason to suspect that a minor is using the platform, their account will be closed immediately and all balances may be forfeited.

Each user may create only one account. Creating more than one account under the same person's name is strictly prohibited. If multiple accounts are identified, all associated accounts will be closed.

3.1 Registration Information

At the time of registration, the user must provide accurate information, including:

• Full name (as per national identity card)
• Active mobile number
• Email address (if applicable)
• Date of birth
• Preferred payment method

3.2 Account Security

The user is fully responsible for the security of their own account. Login credentials must be kept confidential and must not be shared with any third party. Any unauthorized access to the account must be reported to the support team immediately.

If a user grants account access to a third party, that user will be solely responsible for all activities carried out through the account.

3.3 Updating Information

If any information held on the account changes, the user must update it promptly. Providing false or outdated information may result in the account being suspended.

All financial transactions on bh999app are fully secure and processed using encrypted methods. We support popular mobile banking services in Bangladesh.

4.1 Deposit Policy

• Minimum deposit amount: ৳100 (per method)
• Accepted methods: bKash, Nagad, Rocket
• Users must use a payment method registered in their own name
• Deposits made through a third party are not accepted
• Successful deposits will be credited to the account instantly

4.2 Withdrawal Policy

• Minimum withdrawal amount: ৳800
• Withdrawal processing time: within 5 to 30 minutes
• Withdrawals can only be made using the same method used for the deposit
• Identity verification may be required before processing a withdrawal
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first

4.3 Account Ownership

Deposited funds are treated as a virtual account balance and have no physical form. bh999app reserves the right to investigate any transaction and to delay payments in suspicious circumstances.

Players registered on bh999app can enjoy various promotional offers. All bonuses are provided subject to specific terms.

5.1 Welcome Bonus

New users will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example:

• Deposit ৳1,000 and receive a bonus of ৳1,200 — total balance ৳2,200
• Deposit ৳34,000 and receive a maximum bonus of ৳20,000 — total balance ৳54,000

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times (15x). This means that to withdraw the bonus, a betting turnover equal to 15 times the bonus amount must be completed.

5.3 General Bonus Terms

• Each bonus is provided with a specific validity period; any unused bonus will be cancelled after the period ends.
• To receive a bonus, the deposit must be made using an eligible payment method.
• Another bonus cannot be activated while one bonus is already active.
• A bonus may be cancelled if bets are not placed in accordance with the promotional terms.
• Details of other offers, including VIP cashback, are available on the promotions page.

5.4 VIP Program

bh999app has four VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6% weekly cashback; Gold — up to 0.9% weekly cashback; and Platinum — up to 1.2% weekly cashback. VIP tiers are upgraded based on player activity.

VIP cashback bonuses are provided under separate terms; lower wagering requirements may apply in these cases. Contact the support team for more details.

All games on bh999app have their own rules and are operated in accordance with the guidelines of the respective game provider. Some general gaming policies are outlined below:

6.1 Fair Play

• The outcome of all games is determined entirely by random methods.
• The use of bots, automated software, or artificial means is strictly prohibited.
• Fraudulent behaviour towards other players is completely unacceptable.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game and market. These limits are displayed in the game interface. bh999app reserves the right to impose limits on high-value bets.

6.3 Technical Issues

If a bet is affected by a technical malfunction or disconnection, bh999app will attempt to resolve the issue through verification. The provider's server logs will be considered the final source of information.

6.4 Sports Betting

For sports betting, the outcome of an event will be determined in accordance with the announcement of the official governing body. In the event of a match cancellation or incomplete match, the relevant provisions for that bet will be communicated separately.

The following activities are strictly prohibited on bh999app. Violating these rules will result in account closure and forfeiture of balance:

• Using the platform for money laundering or illegal financial activities
• Placing bets using bots or automated software
• Operating multiple accounts under the same person's name
• Misusing bonuses or obtaining bonuses through fraudulent means
• Attempting to access another user's account
• Attempting to breach the platform's security systems
• Creating an account using a false identity
• Conducting transactions using a third party's payment account
• Making threats or engaging in harassing behaviour on the platform

bh999app reserves the right to temporarily or permanently close an account without prior notice in the following circumstances:

8.1 Grounds for Suspension

• In the event of a violation of these terms and conditions
• If fraud or deception is suspected
• If identity verification information is not provided on time
• If unusual patterns are detected in financial activity
• Upon a voluntary self-exclusion request under the responsible gaming policy
• If the person is identified as a minor

8.2 Account Closure by the User

Users may request to close their account at any time through the support team. Any valid balance must be withdrawn before the account is closed.

8.3 Appeal Process

If an account is suspended, the user may appeal via 24/7 live chat or email. The outcome of the appeal will be determined at the sole discretion of bh999app.

bh999app places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.

9.1 Data Collection

For the purposes of registration and service delivery, the information we collect includes: name, contact details, transaction records, and browsing activity logs.

9.2 Use of Data

Collected information is used solely for service delivery, identity verification, fraud prevention, and relevant promotional communications. We do not sell user data to third parties.

For more details about our privacy policy, please visit: Privacy Policy.

We want our players to play with enjoyment and in a safe manner. To this end, bh999app provides the following features:

• Option to set deposit limits
• Setting session time limits
• Option for temporary or permanent voluntary self-exclusion
• Opportunity to review your own play patterns
• Guidance through the 24/7 support team

Gambling addiction is a mental health issue. If you or someone you know feels they are losing control over their gambling, seek help immediately. Learn more on our Responsible Gaming page.

This platform is intended for users aged 21 and above only.

bh999app accepts no liability for the following:

• Financial losses arising from a user's gaming
• Issues caused by third-party service outages or network disruptions
• Losses resulting from user negligence or the provision of incorrect information
• Game sessions being interrupted due to unexpected technical issues
• Losses resulting from a user granting account access to a third party

11.1 Service Availability

bh999app is committed to ensuring the highest standard of service. However, temporary service interruptions may occur due to maintenance, upgrades, or unforeseen circumstances. In such situations, we will endeavour to notify users as quickly as possible.

11.2 Third-Party Content

Our platform features content from various game providers. bh999app is not directly liable for the quality or availability of these providers' services, but will assist in resolving any issues.

bh999app reserves the right to amend, change, or update these terms and conditions at any time. Users will be notified in a timely manner of any significant changes.

12.1 Notice of Changes

If significant changes are made to the terms, users will be informed via a website notification or through their registered contact details. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Dispute Resolution

If a dispute arises between a user and bh999app, an attempt will first be made to resolve it through the support team. For assistance, contact us via 24/7 live chat or email: [email protected].

12.3 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together constitute the entire agreement between the user and bh999app. Any prior oral or written agreements will be superseded by this document.

Have a question?

For any questions regarding the terms and conditions, contact us via our 24/7 live chat or email us at: [email protected]